Shipping Policy

Last updated: August 2026

At Luminos Soins, we are committed to providing a smooth and reliable shopping experience. Please review the information below regarding order processing, shipping, delivery times, and possible delays.

1. Order Processing

Orders are generally processed after payment has been successfully received.

Most orders are processed within 2–5 business days.

During periods of high order volume, promotions, holidays, or other circumstances outside our control, processing may take longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

2. Shipping Destinations

We currently ship to selected destinations where shipping services are available.

Shipping availability may vary depending on the product, destination, supplier, and fulfillment location.

If we are unable to ship an order to the address provided, we will contact you to discuss the available options.

3. Estimated Delivery Times

Estimated delivery times may vary depending on the destination, shipping method, product availability, fulfillment location, carrier, customs processing, and other circumstances.

Estimated delivery times are not guaranteed delivery dates.

For Canadian orders, delivery may generally take approximately 7–20 business days after shipment, depending on the product and shipping method.

Some orders may arrive sooner or take longer.

4. Tracking Information

When tracking is available, we will provide tracking information by email.

Please allow some time for tracking information to become active after the package has been shipped.

Tracking updates may occasionally be delayed while a package is being transferred between carriers or processing facilities.

5. Multiple Products in One Order

If your order contains multiple products, your items may be shipped separately.

This can happen because products may be fulfilled from different warehouses or fulfillment locations.

You may therefore receive multiple packages for a single order.

You will not necessarily receive all products in your order at the same time.

6. Shipping Delays

Delivery times may be affected by circumstances outside our control, including:

• Carrier delays

• Weather conditions

• Holidays

• Customs processing

• Incorrect or incomplete shipping information

• High shipping volumes

• Transportation disruptions

• International logistics issues

• Other circumstances beyond our reasonable control

We will do our best to assist you if your package is delayed.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at:

ghisloft@gmail.com

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the package needs to be reshipped.

8. Lost or Undelivered Packages

If your tracking information indicates that your package was delivered but you have not received it, please first check with household members, neighbours, building management, or the carrier where appropriate.

If you still cannot locate your package, contact us at:

ghisloft@gmail.com

Please provide your order number and tracking information.

We will review the situation and, where appropriate, work with the carrier or fulfillment partner to investigate the shipment.

9. Customs, Duties, and Taxes

Depending on the destination and applicable laws, orders may be subject to customs duties, taxes, brokerage fees, or other charges.

Where applicable, these charges may be the responsibility of the customer.

Customers are responsible for providing accurate information required for delivery and customs processing.

10. Shipping and Returns

Shipping times are separate from our return period.

If you wish to return an eligible item, please review our Return & Refund Policy and contact us before sending anything back.

Do not return products directly to a supplier or fulfillment warehouse unless Luminos Soins has specifically provided return instructions.

11. Contact Us

If you have questions regarding your order or shipment, please contact:

Email: ghisloft@gmail.com

Luminos Soins