Return & Refund Policy

Last updated: August 2026

At Luminos Soins, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can review your request and provide you with the appropriate return or refund instructions.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

• Unused and unworn

• In the same condition in which you received it

• In its original packaging, where applicable

• Accompanied by your order number or proof of purchase

For hygiene and safety reasons, certain beauty or cosmetic products may not be eligible for return once they have been opened or used. This may include skincare, body-care, and other personal-care products.

2. How to Request a Return

To request a return, please contact us at:

ghisloft@gmail.com

Please include:

• Your order number

• The name of the product

• The reason for your return

• Photos or videos, if the product is damaged, defective, incorrect, or incomplete

Please do not send any product back before receiving return authorization and return instructions from us.

If your return is approved, we will provide you with the appropriate return address and instructions for sending the item back.

Products sent to an address that has not been authorized by Luminos Soins may not be eligible for a refund.

3. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons that are not related to a defective, damaged, incorrect, or missing item, the customer may be responsible for the return shipping costs.

For products that arrive damaged, defective, incorrect, or incomplete, please contact us as soon as possible. We will review the issue and determine the appropriate solution.

Return shipping arrangements may vary depending on the product, order, destination, and reason for the return.

4. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when you receive it.

If your item arrives:

• Damaged

• Defective

• Incorrect

• Missing parts or items

please contact us as soon as possible at ghisloft@gmail.com and provide your order number along with clear photos or videos showing the issue.

Depending on the circumstances, we may offer:

• A replacement

• A partial refund

• A full refund

• Another appropriate solution

We will review each case individually.

5. Cosmetic and Personal-Care Products

Because many of our products are cosmetics or personal-care items, we cannot generally accept returns of products that have been opened, used, or altered, unless the product is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law.

For your safety, please do not use a cosmetic product if its packaging appears damaged or if you believe the product may have been contaminated.

6. Items That May Not Be Eligible for Return

Returns may not be accepted for:

• Products that have been opened or used when the product is a cosmetic or personal-care item

• Products damaged through misuse, improper handling, or improper storage

• Products returned without prior authorization

• Products returned outside the applicable return period

• Products missing their original packaging where the packaging is necessary for resale or safety

• Items that are not eligible for return under applicable law

This does not affect any rights you may have under applicable consumer protection laws.

7. Refunds

Once your return or refund request has been reviewed and approved, we will notify you of the outcome.

If a refund is approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

8. Exchanges

We do not guarantee exchanges for all products or situations.

If you receive a damaged, defective, incorrect, or missing item, please contact us first. Depending on the circumstances and product availability, we may offer a replacement or another appropriate resolution.

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at ghisloft@gmail.com.

Because orders may be processed quickly for fulfillment, we cannot guarantee that a cancellation will be possible after an order has entered processing or shipment.

If an order has already been processed or shipped, the request may need to be handled under our return policy instead.

10. Refused or Undeliverable Packages

Please make sure that your shipping address is correct when placing your order.

If a package is returned to the sender because of an incorrect or incomplete address, failure to collect the package, or another issue attributable to the recipient, additional shipping costs may apply before we can resend the order.

Refund eligibility for undeliverable or refused packages will be reviewed on a case-by-case basis.

11. Return Authorization

Do not send returns directly to our suppliers, fulfillment partners, or warehouses unless we have specifically instructed you to do so.

Because orders may be fulfilled through third-party logistics partners, the appropriate return location can vary depending on the order.

We will provide the appropriate return instructions after reviewing your request.

12. Contact Us

If you have any questions about returns, refunds, damaged products, or your order, please contact us:

Email: ghisloft@gmail.com

Luminos Soins

We will be happy to review your request and provide the appropriate instructions.